RETURN & REFUND POLICY
We have a 14-day return policy for any online purchases, which means you have 14 days from the date of receiving your item to request a return for a valid reason. We, at D'JORA lifestyles really want our customers to love our products. Please check all the details of the products including sizes, weights, etc. you are buying, before making any purchases which are part of any pop up or exhibition or direct sales. If you are buying from any direct sales/exhibition/pop-up & doing self-collection, you should check your item on the spot and raise any concern as later there won’t be any return or refund in these cases.
To be eligible for a return, the item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should first contact us at info@djoralifestyles.com Please note that we will communicate via email (as above) where the returns will need to be sent (address) after the assessment is being made why the return is happening from our email correspondence.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return via email info@djoralifestyles.com will not be accepted and no refunds will be processed.
You can always contact us for any return question at info@djoralifestyles.com
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make the correction right away.
Exchange of Product
We are sorry as we are unable to do any exchange of items at this time.
Refunds
We will notify you once we’ve received and inspected your return item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@djoralifestyles.com
We ship all package by courier at a standard shipping rate 4.00SGD locally and can take up to 2-3 working days. If you want to do self-collect its free for any orders & will be ready within 2-4 working days from your order date. The pickup location will be in the following locations only:
1) Eastpoint Mall
2) PLQ Mall
3) Storefriendly @ Paya Lebar
Contact us at +65-88980271 or email us at info@djoralifestyles.com if you want to self-collect. Thank you!
For international delivery the standard shipping rate is 9.90 SGD & the delivery time depends on other circumstances while shipping to the destination country.
* Working days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays.
For courier delivery we will send you the tracking number so you can track the delivery of the package.
You are not required to pay for any additional costs. There will be no hidden costs billed upon delivery.
Note: Currently we are not able to deliver items internationally to ‘all’ countries other than showing on the delivery country (shipping address) dropdown in our website. We will keep you posted once we keep extending our delivery to other international countries.
CHANGES TO REFUND / RETURN & SHIPPING / DELIVERY POLICIES
You can review the most current version of this policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of this policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.